WinStar Reel Money Gaming

The WinStar Reel Money Gaming app can be downloaded from either the Google Play Store (Android) or Apple App Store (iOS). With your device connected to the internet, tap on your device’s app store icon. Tap the magnifying glass to search, type in “WinStar Reel Money Gaming,” then download the app.

It’s a good idea to enable push notifications in order to be the first to know when promotions or new games are announced. To enable/disable push notifications, simply open your phone’s “Settings” and navigate to the “Notifications” section (“Sound & Notifications” > “App Notifications” for Android; “Notifications” for iOS), then select “WinStar Reel Money Gaming” to toggle notifications on/off.

To register an account with the WinStar Reel Money Gaming simply click “Join Now” in the upper right of the home screen. Once within the Registration screen, enter in all required fields, accept the Terms & Conditions and Privacy Policy after reviewing them, and then click the “Join Now” button at the bottom.

You will need to have a WinStar Club Passport account number and PIN, a WinStar Wallet account, your SSN, and date of birth. Due to state and federal gaming regulations, you must be at least 18 years old to play on the WinStar Reel Money Gaming app. Persons who have opted into any gaming regulatory or property self-limit or self-exclusion programs or have been excluded by a government program or agency or by WinStar are not eligible to participate in the Club Passport program and forfeit all rights to any benefits under the Club Passport program, including and as such are unable to gamble using the WinStar Reel Money Gaming app.

Don’t have a Club Passport or WinStar Wallet yet? Come visit us at any Players Club desk onsite to get your accounts set up.

First, make sure you have funds available in your WinStar Wallet by clicking on the “Deposit” button from the lobby screen. Wallet transactions are restricted to U.S. players & institutions only, and the Wallet only accepts Visa & MasterCard.

If you don’t already have funds in your WinStar Wallet, click the “Add Money” button to do so. Select which bank account/credit card you want to retrieve funds from, enter the amount you wish, input your CVV code, and click “Submit.” You will be asked to confirm your choices and the agreement for transferring funds before continuing. A confirmation screen will populate once the transfer is complete.

Once you have funds in your WinStar Wallet, you can add them to your Reel Money Gaming Balance. From the Wallet screen, choose the “Transfer to Reel Money Gaming Balance” option, enter how much you want to transfer, enter your PIN number, and click “Transfer Money”. Please note that, though you can add funds into your wallet up to $2,000 at a time, there are limits on how much you can add in a given timeframe.

Those limits are as follows:

• Maximum Wallet Balance = $10,000
• Daily Limit = $10,000
• Weekly Limit = $25,000
• Monthly Limit = $50,000

Now you’re ready to play!

Make sure you have your phone is rotated to allow for optimal viewing via landscape. You may need to change your screen rotation settings if it’s not changing to the landscape view upon rotating your phone.

To win a jackpot, you must make a spin with the appropriate qualifying bet for a chance at winning. Each time a player attempts to win, a portion of the bet is added to the jackpot total. As it rises, the one who’s spin pushes the jackpot total over its limit will win. You do not have to land on any specific combination of the reels to trigger the feature. This jackpot limit will change every time someone wins to prevent people from knowing when the pot is getting close to paying out. This means the higher the jackpot, the better chances you have of winning.

Each qualifying bet allows you to win the jackpot. A portion of your bet is contributed to the total Jackpot Fund. Jackpots cannot be won during free spins. Once the free spins are over, your bets will continue to qualify for the jackpot. Jackpots can vary from game to game and highlighting the jackpot icon will display the qualifying bet amount.

The games within the app are designed to replicate the physical gaming machines on the casino floor. These games have the max bet feature displayed as a button on the panel below the reels. The max bet makes it easy to maximize your time while playing. Rather than continually punching in the maximum amount on every stake, you simply hit “Max Bet” and get spinning, which increases your chances of hitting the jackpot and winning big. Since the higher you bet, the higher your payout. If you need further assistance, please visit one of the many Cashiers Cages onsite.

You can’t cash out any funds from the app itself. To cash out, first transfer your funds from your Reel Money Gaming Balance to the WinStar Wallet. From the Deposit screen, select the “Transfer to WinStar Wallet” option. Enter the amount you wish to transfer, enter your PIN, and then hit “Transfer Money.” Once done, come visit us at any WinStar Cashiers Cage for assistance. If you hit a Big Win, you will need to visit a Cashiers Cage to verify your identity and collect your winnings before you may continue playing.

Alternatively, the funds in your Reel Money Gaming Balance are automatically moved to your WinStar Wallet when you log out of the app, either manually or by leaving an authorized gaming location.

Yes, all Club Passport points earned within the WinStar Reel Money Gaming app are just like any other points earned at WinStar World Casino & Resort.

Your WinStar Wallet allows you to load the WinStar Reel Money Gaming app with funds from your bank/credit account, while the Reel Money Gaming Balance are the funds used to play the games available in the app itself. The WinStar Wallet allows you to securely connect to your credit card/bank with no risk of identity theft or credit card fraud because no private details are shared. Powerful encryption services secure your accounts, and the funds in your wallet are connected to your credit card/bank account, providing you with an extra degree of protection.

There is an additional fee that the WinStar World Casino & Resort will charge in addition to any bank cash advance fees that you may accrue from your financial institute. If you believe that you have been charged in addition to these fees, please visit one of the many Cashiers Cages onsite for assistance.

Official tax documents (W-2Gs) are issued for gaming winnings over a certain amount. We make it easy for you by giving you access to these forms within the app.

While it’s rare, hackers and scammers may approach you with offers of large sums of money for use on the WinStar Reel Money Gaming app. Either they will request access to your account, or they will provide links or instructions for installing software to obtain these funds.

While these offers may be tempting, they could also cause your personal information to be compromised or harvested, or your device may become infected with malware. Use of these services constitutes a violation of Terms of Service, any account detected by our systems may be suspended or permanently banned. If you receive any solicitation of these kind of offers or suspect any fraudulent activity on your account, please visit a Players Club desk or call their toll free number at 1-800-622-6317 and provide as much information (links, screen shots) as possible.

Additionally:

• Never share your password or let anyone else access your account.
• Never install any third-party software purporting to boost your balance.
• Only click on official WinStar Reel Money Gaming links.

Oh no! We are sorry to hear that the game may not be working properly. Here are some helpful things to check which may cause the game to not work:

• Check to make sure you have the latest version of the app installed by selecting the dropdown menu in the uppder left corner, then clicking “Settings,” then clicking “About.”
• Check your device’s battery life, as a low battery may cause issues with running the game.
• Check to see if you have any pending operating system updates and update your device accordingly.
• For Android devices, try clearing your app cache in the Application Manager.
• Try force-quitting the app, then restarting it.
• Try restarting your device.
• Make sure that you have enabled the location tracker for the app.
• Try uninstalling and re-installing the app.
• Be sure that you do not have any GPS spoofing software installed/enabled.

If you have checked all the above and you are still experiencing an issue, please visit one of the many Cashiers Cages onsite. Additionally, you can send us a message. From the app menu, click on “Contact Us.” You will be prompted to fill out your contact information as well as your Club Passport number. Make sure to select your “Topic” as “Casino” and “Subtopic” as “WinStar Online Gaming” for all questions related to the WinStar Reel Money Gaming app. Be sure to provide a detailed comment on how we can help you, then confirm you’re not a robot and click “Submit.”